Privacy policy

 

Last updated: 22 August 2026

Curiously Useful operates this store and website, including the information, content, features, tools, products and services made available through it (the Services).

Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how Curiously Useful collects, uses, stores and discloses personal information when you visit or use our website, purchase from us, communicate with us or otherwise interact with the Services.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood how personal information is handled as described in this policy.

Personal Information We Collect or Process

Personal information is information that identifies you or can reasonably be linked to you.

Depending on how you interact with us, we may collect or process:

• Contact information, including your name, billing and shipping addresses, phone number and email address.
• Payment and transaction information, including payment method, payment confirmation, purchase details and transaction history. Payment information may also be collected and processed directly by Shopify and payment providers.
• Account information, including account identifiers, preferences and settings.
• Order and shopping information, including products you view, place in your cart, purchase, return, exchange or cancel.
• Communications with us, including information you provide when contacting us about an order, product, return, complaint or other enquiry.
• Device and technical information, including your device, browser, network connection, IP address and similar identifiers.
• Usage information, including information about how and when you interact with our website and Services.

How We Collect Personal Information

We may collect personal information:

• directly from you when you place an order, create or use an account, contact us or otherwise provide information to us;
• automatically when you use our website or Services, including through cookies and similar technologies;
• from Shopify and other service providers that assist us in operating the store and providing the Services; and
• from business partners and other third parties where permitted by law.

How We Use Personal Information

We may use personal information to:

• process payments and fulfil orders;
• arrange shipping, delivery, returns, refunds and exchanges;
• create and manage customer accounts;
• provide customer service and respond to enquiries;
• communicate important information about orders or the Services;
• improve, personalise and develop our website, products and Services;
• remember preferences and products you may be interested in;
• prevent, detect and investigate fraud, security incidents or unlawful activity;
• comply with legal obligations and respond to lawful requests;
• enforce our terms and policies; and
• conduct marketing and advertising activities where permitted by law and in accordance with your marketing preferences.

Marketing Communications

Where you have provided consent or where otherwise permitted by law, we may send you marketing or promotional communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe option contained in the communication.

Unsubscribing from marketing does not prevent us from sending necessary non-marketing communications, such as order confirmations, shipping notifications, account notices or responses to customer enquiries.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide the Services, including to:

• Shopify;
• payment processors;
• fulfilment and shipping providers;
• technology, hosting and cloud service providers;
• customer service and communications providers;
• analytics, advertising and marketing providers;
• professional advisers and service providers;
• government agencies, regulators or law enforcement where required or authorised by law; and
• another party in connection with a sale, restructuring or transfer of all or part of our business.

We may also disclose information where you request, direct or consent to the disclosure.

Shopify and Shopify Network Intelligence

Our store is hosted by Shopify. Shopify collects and processes personal information relating to your access to and use of our store in order to provide and improve its services.

Information you provide through our store may be shared with Shopify and other service providers, including parties located outside Australia.

We currently use Shopify features that may incorporate information about your interactions with Curiously Useful together with information about your interactions with Shopify and other merchants. These features may be used to improve services, personalise shopping experiences, understand customer interactions and provide more relevant advertising.

In connection with these enhanced services, Shopify may be responsible for certain processing of your personal information and for responding to requests concerning Shopify's use of that information.

You can find further information in the Shopify Consumer Privacy Policy and exercise applicable rights relating to Shopify's processing through the Shopify Privacy Portal.

Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand how customers use the Services, improve performance and support advertising and marketing activities.

The availability of cookie controls may depend on your location and applicable privacy requirements.

Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security or content of third-party websites or services. We encourage you to review their privacy policies before providing personal information to them.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us so that we can review the matter and, where appropriate, delete the information.

Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Please do not send sensitive or confidential information through unsecured communication channels.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide the Services, maintain appropriate business and transaction records, meet legal and regulatory requirements, resolve disputes and enforce our agreements and policies.

Retention periods may vary depending on the type of information and the reason it is held.

Access, Correction and Other Privacy Rights

Depending on applicable law and where you live, you may have rights concerning your personal information.

These may include the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of certain information where applicable;
• object to or restrict certain processing where applicable;
• obtain a copy of certain information in a portable form where applicable; and
• withdraw consent where processing is based on consent.

To make a privacy request, contact us using the details below. We may need to verify your identity before processing a request.

We will not discriminate against you for exercising a privacy right available to you under applicable law.

International Processing and Disclosure

Because we use Shopify and other international technology and service providers, personal information may be processed, stored or disclosed outside Australia, including in the United States.

Other service providers involved in payments, fulfilment, shipping, cloud services, analytics or other business operations may also process information overseas.

Where applicable, we take reasonable steps in relation to overseas disclosures in accordance with relevant privacy requirements.

Privacy Complaints

If you believe we have mishandled your personal information or have a concern about our privacy practices, please contact us at hello@curiouslyuseful.com.au.

Please provide enough information for us to understand and investigate your concern.

We will review your complaint and aim to provide a response within 30 days.

If your complaint relates to rights arising under the Australian Privacy Act and you are not satisfied with our response, or we do not respond within a reasonable period, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Shopify settings, service providers, technology, legal requirements or other operational reasons.

When we update this policy, we will publish the revised version on our website and update the Last updated date above.

Contact Us

If you have questions about this Privacy Policy, our privacy practices or personal information we hold about you, please contact:

Curiously Useful
ABN: 49 107 571 625
Email: hello@curiouslyuseful.com.au
Phone: 0400 214 768
Business location: Oran Park NSW 2570, Australia